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Minimum order value

Penstack.com processes all orders with a minimum order value of Rs. 1500 (after accounting for all discounts and rebates).  

 

Shipping Policy

Free Delivery on all orders placed on Penstack.com. All such deliveries will be made at the registered office location.  

Penstack.com maintains an efficient delivery system and deliveries are made using a combination of our own logistics team/ reliable 3rd party logistics providers.  Penstack.com delivers its products within 3 working days after an order is placed (Subject to availability). For more details, you can reach out to us at sales@penstack.com or call us at +91 9108960591. Our representatives will get back to you within 24 working hours to resolve your grievances.

Penstack.com shall exercise reasonable endeavors to ensure that any product ordered on the website is shipped within such timeline subject to availability of the Product(s). However, Customer understands and confirms that Penstack.com shall not be held responsible for any delay in shipment due to circumstances beyond the control of Penstack.com and due to any lapses on the part of the Courier. Customer will be solely responsible to provide correct and proper delivery information including addresses.

 

Payment Methods

Penstack.com provides you various methods of payment for any transactions being effected at our website.  The 3 options we are presently providing are -

  • Credit Card/ Debit Card/ NEFT transfer through a secured payment portal
  • Check on Delivery – Upon mutual prior agreement.
  • Credit of 30 days - Upon mutual prior agreement. 

You agree and accept that all nuances and modalities relating to Virtual Payment Modes shall be separately governed by arrangement(s) / terms and conditions between you and the relevant banks and / or financial institutions, as the case may be. We would not be responsible, in any manner whatsoever, for any liability that may arise in relation to any aspect of / relating to the Virtual Payment Modes (including any fraudulent transaction).

Penstack.com will not be liable for the loss of any nature whatsoever caused to you arising, directly or indirectly, out of decline of authorization for any transaction, resulting from you exceeding your pre-set permissible payment limit under your credit / debit and or any other payment cards and / or online banking accounts, as applicable.

We may, at our sole discretion, require further authorization from you, such as a telephone confirmation of your order and / or other information.You may contact customer care at info@penstack.com for clarifications on payment methods, alternative methods etc or send a request from your account login. 

 

Return/ Refund Policy

Penstack.com offers a 7 day returns policy, which means if you don’t want to keep the item, you can return it to us and get shopping credits for future use.

However, the following conditions apply on all returns:

1. Only unopened, unused items and generic items can be returned. We will not accept returns of products that have been customised/ printed to your specifications.
2. While returning an item, make sure the item is in its original packaging with labels, tags, in saleable condition. Hence, please do not open the packaging, if you decide to return an item.
3. All returned items will be subject to inspection by Penstack.com.com staff, before proceeding with replacements.

If you require a replacement of your product, please send in a mail with an attached photograph of your product with the product number. Kindly mention the date of delivery in the email.

Penstack.com strives towards early closure of all returns. Hence, we take about 48 working hours to pick up the item from your address and the same number of hours to return the replaced item to you. The whole process of returning a product doesn't exceed 14 working days. 

Penstack.com accepts the return of a part of an order in case of multiple items. We also accept partial shipment returns as well. However, this offer may not apply if you have bought the product in the period of a promotional offer or special schemes. All returns can be effected only after prior approval from the Penstack team. 

Once the refund is confirmed by Team Penstack.com, it can be done either through Penstack.com shop credits or payments. If you get shop credits, you can use them for future purchases at Penstack.com. For payment refunds, it usually takes between 7-10 working days for the amount to get reflected in your account.

If you had paid the amount through credit/debit card or net-banking, the refund will be given to the same card/account.

 

Orders and Tracking

Penstack.com will send an email to you regarding the placement of your order. The email will provide you all the details regarding your order.  You can also check on proper placement of order in the “Reports” section of your customer login, under “Order History”.  It will indicate the status of your order. 

If you have received a partial order, rest assured that you will receive the remaining of your order soon. Products that fail to pass Penstack.com quality check usually result in you receiving a partial order.

You can check the status of your order in the “Reports” section of your login, under “Order History”.  The following status messages would give you the various stages of order placement and completion –

  • Pending
  • Processing
  • Shipped
  • Completed

You will receive your consignment within 24 hours of status being updated to shipped. 

Feel free to contact us at info@penstack.com or call us for any further clarifications.

 

Complaints

Penstack.com is open to feedback and happy to enhance your Penstack.com experience. To place a complaint, you can call us or email us at info@penstack.com

 

Cancellations

Penstack.com solely reserves the right to cancel any order without any explanation for doing so, as per the requirement & situation. We will ensure that any communication of cancellation of an order or any applicable refund will be made in quickest possible time.


For help/support or queries, contact our Customer Support Team at info@Penstack.com

 

 

 

 

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